Deaf Awareness Training
In the UK one in five people are deaf or experience hearing loss. These may be colleagues or customers, so how does your organisation connect with and meet their needs?
Our deaf awareness courses are aimed at organisations and individuals who want to gain an understanding of deaf awareness, gain valuable life skills to improve their communication and improve their organisation’s accessibility.
Training is best delivered in-person but we also offer a virtual option if that better suits your needs. A session is normally 2 hours and will cover topics such as:
- Understanding Deafness
- Barriers to access and inclusion
- Communication techniques
- Communication resources
- Basic sign language - including finger spelling
Adapted to your needs
Every organisation is different, whilst we have industry specific training, we can also adapt the training to best suit your organisation.
Bespoke Deaf Awareness
Let us design specific deaf awareness training that fits with your people and your organisation.
Hospitality
With outstanding service as your aim, our training can help your staff exceed expectations and better serve 1 in 5 of your customers.
FCA Vulnerable Customers
Our training will help you comply with the FCA regulations on how your organisation should identify and meet the needs of deaf and hard of hearing vulnerable customers.
Retail
Every customer counts. Let us help you improve your customer service for deaf and hard of hearing customers.
Be Deaf Aware
With over 150,000 people in the UK using British Sign Language, all businesses and organisations should be deaf aware.
How can being deaf aware benefit your organisation?
- enhance access to your business
- improve customer service
- show your commitment to equality, diversity and inclusion
- increase your employee engagement
- meet your legal obligations under the Equality Act 2010
- meet the needs of vulnerable customers
Meet Heather
All courses are delivered by SignBridge founder, Heather Noble.
Heather was born profoundly deaf and knows first-hand the challenges and barriers that exist for deaf people trying to find inclusion and access services in a hearing world.
Trained and qualified to the highest level at BSL level 6, and having taught deaf awareness and BSL for over 20 years, Heather is one of the leading trainers in her field.
Heather is passionate about bridging the gap between the hearing and deaf worlds through quality deaf awareness training and teaching British Sign Language.
